Fourteen-day request window
You may request a voluntary refund within 14 calendar days after purchasing the AI HR Manager Kit. Email support@valuedhr.com from the order email address and include your order ID plus a brief reason for the request. One or two sentences is enough and helps ValuedHR identify product or delivery issues.
Do not include confidential employee, applicant, medical, complaint, investigation, payroll, payment-card, or other sensitive information in a refund request.
Delivery or product problems
If the files are missing, corrupted, inaccessible, or materially different from the sales description, contact us promptly. We will first offer corrected access or replacement files. If the problem cannot be corrected within two business days after we receive the information needed to investigate, ValuedHR will issue a full refund.
Duplicate or unauthorized charges
Contact us immediately if you believe you were charged more than once or did not authorize a purchase. A reason is not required for duplicate-charge corrections or for any refund or remedy required by applicable law. We may request reasonable information needed to locate and verify the transaction.
How approved refunds work
Approved refunds are submitted to the original payment method. Your bank or payment provider controls when the credit appears. Once a full refund is issued, the product license ends and you must stop using and distributing adapted kit materials and delete the original customer files and any unused copies under your control.
Requests after 14 days
Because this is a downloadable digital product, voluntary refund requests received more than 14 calendar days after purchase may be declined unless the product was not delivered, a material defect could not be corrected, the charge was duplicate or unauthorized, or applicable law requires another remedy.
This policy does not limit consumer rights or remedies that cannot legally be waived. If this page conflicts with purchase-specific written terms, the terms presented and accepted at checkout control to the extent permitted by law.
Refund contact
Email support@valuedhr.com. Never send a complete payment-card number or security code by email.